Language Assistance

Venture is committed to making itself understood by customers who do not read, hear or speak English very well. Our goal is to provide materials and services in a language the customer can understand. This may include the use of bi-lingual staff members, qualified interpreters, including American Sign Language, written information in a language you understand, Braille, and/or videotaped material, etc. These services will be provided at NO COST to you. Our goal is the full participation of all customers in their treatment.

There is a list of languages and language interpreters on staff at specific provider locations in our provider network. These are listed in the “Provider Network” section in this handbook. If the culture/language interpreter to meet your needs is not listed in this handbook, one will still be provided to you. To obtain an interpreter, or receive information in alternative formats, simply tell your provider or contact one of the Member Services Representatives listed in the back of this handbook.

Cultural Sensitivity

The goal of Venture and its affiliated CMHSP’s is to provide culturally sensitive service to all customers of mental health services. We recognize that cultural issues are not limited to ethnicity, but may also include religious, disabilities, rural or other issues. Our staff members are trained to respect the unique values and norms that shape individuals seeking mental health treatment. If you feel that a provider is not being sensitive to your culture and you would like to file a grievance, please find the list of Member Service Representatives at the back of this handbook.

Physical Disabilities, Hearing, and Vision

Our respect for diversity includes the special needs of people with sensory impairments. All office and buildings used by the PIHP, and its providers are designed to meet the needs of those members that have physical disabilities. Access, bathrooms, hallways, doorways and seating is wide designed to meet the needs of those with physical disabilities.

For members with hearing problems, there are sign language experts to assist if you request them. All provider offices also have access to TTY/TDD (Telecommunication Device for the Deaf) services to meet the needs of hearing-impaired members.

For members with visual impairments, we also have information available in Braille, as well as audio recorded.