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Family Rights

A parent, stepparent, spouse, significant other, sibling, or child is a “family member” of the customer served. An extended “family member” is a grandparent or guardian, for example, of a customer served. A person who gives at least 50% of a customer’s financial needs is a “family member.”

As a “family member,” you have the right:

  • To be treated with dignity and respect.
  • To give information about your family member to the treating professional.
  • The information given may be entered into the customer’s file.
  • The customer may read your information if he/she asks to see his/her file.
  • To ask for and receive information about:
  • A specific mental illness
  • Risks and benefits of medications
  • Any resources that provide support services, advocacy, support groups, or financial aid.
  • To ask for help to cope with your “family member’s” illness.
Sharing With Each Other

 

Returning a Child's Smile

 

As a family member, your opinions and ideas are important to us. It is important to know that your family member also has rights that have been explained to him/her. Your “family member” has been given a copy of these rights.

  • A signed consent form by the customer is needed to release any information about a person or indicate services are being received.
  • We can receive information from a “family member” but cannot talk about services taking place without the signed release form.
  • We can give educational information about a diagnosis or treatment. We cannot break confidentiality.
  • We cannot answer a question like; “Can I get information about my family member’s illness?”
  • We can answer a question like, “Can I get information on depression?”

Parents should know that to share information with an extended “family member,” a signed release of information would be needed.

Please address your comments, concerns, or complaints to: 

Customer Relations Representative
Van Buren Community Mental Health Authority
801 Hazen Street
P.O. Box 249
Paw Paw, Michigan 49079-0249

Or call:

  (269) 782-7604
Zana Smallen or Sue Myer

Or

Venture Member Services
1-888-357-1016
Contact: Ann Wickham

 

 

 

 

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