Family Rights
A parent, stepparent, spouse, significant other, sibling, or child is a “family member” of the customer served. An extended “family member” is a grandparent or guardian, for example, of a customer served. A person who gives at least 50% of a customer’s financial needs is a “family member.”
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As a family member, your opinions and ideas are important to us. It is important to know that your family member also has rights that have been explained to him/her. Your “family member” has been given a copy of these rights.
- A signed consent form by the customer is needed to release any information about a person or indicate services are being received.
- We can receive information from a “family member” but cannot talk about services taking place without the signed release form.
- We can give educational information about a diagnosis or treatment. We cannot break confidentiality.
- We cannot answer a question like; “Can I get information about my family member’s illness?”
- We can answer a question like, “Can I get information on depression?”
Parents should know that to share information with an extended “family member,” a signed release of information would be needed. |
Please address your comments, concerns, or complaints to:
Customer Relations Representative
Van Buren Community Mental Health Authority
801 Hazen Street
P.O. Box 249
Paw Paw, Michigan 49079-0249
Or call:
(269) 782-7604
Zana Smallen or Sue Myer
Or
Venture Member Services
1-888-357-1016
Contact: Ann Wickham
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