Impact
Plan members experience improvements in their quality of life, symptoms, and functioning. Tax conservation by plan members is maximized overall; and tax consumption by plan members is reduced overall.
Introduction
This report serves to present information on the impact of the services of VBCMH to the persons served.
Results from Customer Survey Completed in 2005 (Related to Impact)
| |
VBCMH |
Venture |
MCHA |
| Extent to which Individual Needs were Addressed |
4.06 |
4.00 |
3.86 |
| Ability of Services to Meet Your Needs |
3.95 |
3.96 |
3.86 |
| Overall Rate the Quality of Services You Received |
4.07 |
4.07 |
3.96 |
| Degree to which Treatment Helped with Problem |
3.95 |
3.89 |
3.86 |
Willingness to Return for Treatment |
4.24 |
4.18 |
3.91 |
Reputation of Organization |
4.19 |
4.16 |
3.92 |
| Overall Quality of Care and Services |
4.20 |
4.15 |
4.04 |
| Mean Score for Impact Items |
4.10 |
4.06 |
3.92 |
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(Score of 3 = Good) |
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Scores to all items related to accessibility of services were rated higher than "good" by the 288 customers interviewed. All VBCMH and Venture scores are greater than the statistically significant relative to MHCA or national mean scores in red. VBCMH scores in blue are significantly higher than the Venture average. VBCMH scores are not statistically significant from Venture.
Mean Scores from Customer Survey for Impact Items Across Years
Across the years, the results have shown consistency. VBCMH scores are generally not statistically different from Venture, but are higher than the national means. VBCMH scores have shown increases for 3 years, but this year dropped one-tenth of a point (a non-significant difference).
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