Acceptability
Plan members are satisified with teh processes and otucomes of the healthcare-seeking and healthcare-receiving activities they experience.
Introduction
This report serves to present information on the acceptability of the services of VBCMH to the residents of our county and other stakeholders. There are a variety of kinds of information, including data from customer surveys, regional, state, and national site reviews, and our progress in implementing evidence-based practices.
Results from Customer Survey Completed in 2004 (Related to Acceptability)
| |
VBCMH |
Venture |
MCHA |
| Extent Individual Needs Addressed |
4.06 |
4.00 |
3.86 |
| Appropriate Therapies Offered |
4.00 |
3.96 |
3.82 |
| Ability of Services to Meet Your Needs |
3.95 |
3.96 |
3.86 |
| Willigness to Return for Services |
4.24 |
4.18 |
3.91 |
Reputation of Organization |
4.19 |
4.16 |
3.92 |
Overall Quality of Care |
4.20 |
4.15 |
4.04 |
| Mean Score for Acceptability Items |
4.11 |
4.07 |
3.90 |
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(Score of 3 = Good) |
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Scores to all items related to accessiblity of services were rated higher than "good" by the 275 customers interviewed. All VBCMH and Venture scores are greater than the statistically significant relative to MHCA or national mean. VBCMH scores in blue are significantly higher than the Venture average. VBCMH scores are not statistically significant from Venture.
Acceptability to Stakeholders
CARF is a national accreditation organization. In March 2004, CARF awarded VBCMHA its highest level of accreditation, a 3-year award. CARF will return to VBCMHA in teh Fall of 2006.
DCH requires reporting on 49 performance indicators. Of these indicators, only 8 have compliance standards which we are required to meet. VBCMH has consistently met these standards each quarter for many years. DCH completes a rigorous site review each year. The most recent review was completed in May 2005. Site reviewers rated us on 354 standards. DCH considers full compliance to be 95% or higher. VBCMH achieved full compliance on 83% of the standards. Venture's rate of full compliance was 78%.
Venture completed its 2005 site review in September 2005. Preliminary results indicate compliance on 125 of 129 standards or 97%.
Participation in Evidenced Based Practice (EBP)
The Substance Abuse and MEntal Health Services Administration (SAMHSA) of the US Department of Health and Human Services is promoting five practices as evidenced based. VBCMH currently provides 4 of the 5 services being promoted (Assertive Community Treatment; Illness Management and Recovery Groups; Supported Employment; and Integrated Treatment to Persons with a Dual Diagnosis). Venture has received a federal grant to implement the 5th identified practice, Family Psychoeducation. The initial training for staff is tentatively scheduled for November. Within a year, each affiliate will have 2 teams of staff trained to provide Family Pschoeducation.
Through partnership with Venture, VBCMH has trained staff in two additional EBPs: Dialetical Behavioral Therapy (DBT) (for persons with emotional dysregulation disorders) adn Cognitive Behavioral Therapy (CBT) (for depression and anxiety disorders). Staff implemented DBT 18-months ago. Venture studied fidelity to the model on all affiliates' implementation.
 VBCMH demonstrated the highest level of fidelity to the DBT model in the Venture affiliation. Additionally, after the studey, VBCMH staff implemented a plan of correction to ensure even higher rates of fidelity to the key elements of this evidence based treatment model.
Three staff of VBCMH began training in CBT in 2004. Ten additional staff began training in the summer of 2005.
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